Industry-Leading Research and Production
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Answer: Our products are extensively utilized by leading laboratories and research institutions both in China and around the world. Key clients include the Chinese Academy of Geological Sciences, the Ministry of Natural Resources of China, China Metallurgical Geology Bureau, Nevada Mining (USA), Glencore Canada, Zijin Mining Group (Colombia), ALS UK, SGS Oman, and CCIC Malaysia, among other distinguished organizations.
Answer: Yes, we support customization. For instance, the heating plate size, hole depth, and aperture for hotplates can be tailored. Our muffle furnaces also offer various configurations to meet specific requirements.
Answer: As an integrated entity encompassing production, R&D, and sales, we independently research, develop, and manufacture all our products. This allows us to maintain strict quality control throughout the entire process—from raw material procurement to finished product assembly—ensuring every step is controllable and traceable. This commitment underpins our promise: "Creating First-class Laboratory Equipment for First-class Laboratory Technologist."
Answer: We offer sea freight, air freight, or multimodal transport. Tianjin Port, as the largest international logistics hub port in Northern China, provides highly efficient and convenient connectivity for sea, land, and air transport.
Answer: The warranty period is 6 months for the voltage-adjustable hotplates and 18 months for other major products. (note: The silicon carbide plate surface itself is not covered by warranty).
Answer: We provide comprehensive 24/7 online after-sales support via video guides, phone calls, or video conferences. This includes product installation guidance, maintenance support.